Brunel PI Brokers understand that we have a responsibility within the insurance broking ecosystem to ensure a smooth customer journey, a well thought out policy placement, within an environment that our employees can thrive.

For this reason, we focus our ambitions on what we perceive to be the 3 key relationship pillars we can influence, our team, clients, and insurer partners. For each pillar we have a simple ambition:

  • Our team – we aim for our team to consider Brunel PI Brokers to a good place to work, where they feel supported, with clear paths for progression. We want people to enjoy coming to work.
  • Clients – our ambition is for clients to value our service, find communication clear and easy to understand and have confidence in our response times.
  • Insurer partners – our ambition is for our insurer partners to consider Brunel PI Brokers as one of their top performing broker partners. Providing comprehensive submissions, they wish to quote on and performing well in their own broker performance metrics.

We will utilise our decades worth of combined experience to provide best in class training for staff, service to clients and market understanding for insurers. Underpinning all of this is a swash buckling sales approach, and an innovative outlook towards technological advancements to improve the entire insurance journey for clients, brokers, and insurers alike.

To achieve our ambitions, Brunel PI Brokers have 3 core principles embedded within our approach to our relationship key pillars:

  • Trust – insurance is a purchase that requires trust throughout the entire process, our team will deliver that from policy placement, to claims handling, amongst colleagues, insurers and clients.
  • Responsive – we understand that being responsive to one another, clients and insurers is vital. Keeping everyone abreast of progress, meeting deadlines and being alert to urgent queries is embedded within our teams DNA.
  • Kindness – insurance can be a pressurised environment with those all-important renewal date deadlines. Whether dealing with clients, colleagues, or insurers we encourage everyone to take a step back and act with integrity in all their actions.